sushma shinde

My relevant qualifications include my Masters in Computer Science. I worked as Technical Support engineer
in my previous job for Atos. In this role, I was responsible for handling customers queries and provide
resolutions using my technical expertise. Here I refined my interpersonal skills and problem solving skills.
Most recently I worked as Business Process Lead for client Morgan Stanley. In this role, I was responsible
for maintaining health of API's. Here I refined my Automated Process Management and REST API related
skills. With these skills and qualifications, I believe I would be a great addition to your organization.
I am a quick learner and can learn new technology and adapt smoothly. With these skills and qualifications,
 

1. Atos (Software Engineer)=)Acted as the initial point of contact for all application and technical related concerns from clients or other employees
   2)documented technical knowledge in the knowledge database.
   3)Maintaining SaaS service including setting up, refreshing, and upgrading software environments
   4)Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues
   5)Created detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
   6)Perform testing for newly added features on all environment .
   7)Support release activity and test the updates on prod environment with developers and clients.
   8)Test Case Creation and Execution of test cases using HPALM and TFS Tool.
   9)Involve in Migration testing of MSP from version 10 to version 13PA

1. Tata Consultancy Services=1)Enhanced UI Automation Scripts to accommodate the new features in application in BDD framework.
   2)Working in agile methodology
   3)Involvement in test process of test plan preparation, test data preparation ,test case preparation, test data setup, test execution and default management
   4)Involved in regression testing ,functional testing , smoke testing ,system testing and UAT support
   5)Successfully delivered multiple engagements in the role test engineer in mortgage banking domain
   6)Active participation in review and status meetings. Involved in functional specification document to develop test cased and test scenarios
   7)Good Knowledge in software development life Cycle and Software Testing life Cycle.
   8)Experience in CI/CD pipelines using git ,Jenkins
   9)Adequate experience to build automation scripts for webservices(restAPI’s) using JMeter /Postman toolsM

1)Masters in computer Science(2013-2015)

2)Bachleors in compuer Science(2010-2013)