Muhammad Waqas

IT Infrastructure & Operations Management

• System Analysis & Engineering

• Web Development & Administration

• Data Storage & Security Solutions

• Network Management & Troubleshooting

• Process Automation & Digital Transformation

• CRM Implementation & Training

• Project Planning & Execution

• Cross-functional Collaboration

• Technical Problem-solving

System Analyst & Web Administrator

Emirates Technical & Safety Development Centre, Abu Dhabi, U.A.E

2004-Present

• Spearheaded IT transformation, transitioning the organization from manual processes to a fully networked system.

• Converted 34 training rooms and 6 departments into a centralized data server environment, enhancing efficiency and security.

• Defined and enforced data storage security policies using Synology NAS solutions.

• Managed data backup policies for 50 computers and Synology Cloud Station Server administration.

• Provided CRM training and system configuration aligned with employee job roles.

• Troubleshot and maintained 70 computers, LAN networks, and 155 CCTV cameras.

• Upgraded and maintained the company’s website and social media platforms.

• Implemented OPITO-compliant training simulators and supported technical operations.

• Developed IT solutions tailored to business and client-specific training requirements.
 

Key Achievements:

• Modernized company operations, significantly increasing adaptability and productivity.

• Enhanced system security and operational efficiency.

• Successfully led a digital transformation project, reducing operational costs by 20%.

• Implemented a secure data storage solution, increasing data retrieval speed by 30%.

• Designed and launched a user-friendly CRM system, enhancing customer service efficiency.

• Increased system uptime by 25% through proactive troubleshooting and maintenance.

• Enhanced cybersecurity protocols, safeguarding sensitive company information.

• Developed comprehensive IT training programs, boosting staff technical competencies.

• Managed a seamless transition to virtual training platforms during the COVID-19 pandemic.

• Recognized by management for driving innovative solutions to complex technical challenges.

Master of Computer Sciences (MCS)
Royal College of Information Computer Sciences (RICS), Lahore, Pakistan – July 2000

• Bachelor of Commerce (B. Com)
Punjab College of Commerce, Lahore, Pakistan – July 1998