christian garcia

Dynamic Information technology Analyst with over 10 years of experience in network consultancy and technical support. Skilled in managing multi-vendor network infrastructures and enhancing system performance through effective troubleshooting. Achieved a significant increase in online sales while running a retail startup, showcasing entrepreneurial talent. Proficient in various technologies including Windows, Azure, and Microsoft 365. Prepared to bring unique expertise in system analysis to meet the evolving needs of your organization.

VC3 • System Analyst • Select Path

November 2023 – February 2025 

• Supported, troubleshot, and upgraded system infrastructures, ensuring optimal performance.
• Managed daily operations of a multi-vendor network infrastructure, enhancing reliability and service delivery.
• Monitored and maintained technology systems, implementing modifications to improve efficiency and quality assurance.
• Analyzed business process issues, conducted thorough research, and provided expert consulting assistance.
• Configured firewalls and established robust security protocols to safeguard data integrity.
• Utilized network monitoring tools such as SolarWinds and Wireshark to diagnose issues and optimize performance.
• Served as an administrator for Windows, Azure, Intune, and Microsoft 365, streamlining operations for end users.
• Established and maintained a comprehensive problems and solutions log for use by technical support analysts.
• systems deployment & migration, patch management
• router & switches configuration, routing protocols, firmware upgrades, firewall system management

Elako.Ph

November 2020 – November 2022

• Founded a startup company with a group of friends, focusing on sustainable business practices.
• Developed a retail business specializing in eco-friendly products tailored for Baguio City.
• Managed operations and logistics, ensuring smooth workflow and supply chain efficiency.
• Implemented an e-commerce strategy that significantly increased online sales and market reach.

APBA PTE LTD • Network Consultant/Engineer

August 27, 2018 - June 28, 2019

• Designed and implemented network specifications, including router administration and the application of routing protocols to enhance connectivity.
• Evaluated network performance issues and executed the selection, installation, and configuration of key equipment.
• Monitored and analyzed network performance, troubleshooting problems and escalating critical issues to vendors in a timely manner.
• Developed network access strategies, controls, and evaluation processes, ensuring confidentiality and data protection.
• Led a Data Centre Operations Team, managing server hardware and supporting infrastructure to optimize operational uptime.
• Built and inspired a diverse data center operations team, focusing on technical capabilities and fostering leadership qualities.

NEC Asia Pacific Pte Ltd • Network Administrator

December 2014 –August 24, 2018

• Provided Tier 2 technical support for esteemed clients, including Khoo Teck Puat Hospital, ensuring high levels of customer satisfaction.
• Implemented network configurations tailored to business needs, utilizing BGP, OSPF, NAT, and EIGRP protocols.
• Employed network monitoring tools such as SolarWinds and Wireshark to ensure system integrity.
• Managed and supported Cisco routers, Catalyst Switches, and firewalls to maintain network security and functionality.
• router & switches configuration, routing protocols, firmware upgrades, firewall system management Configured and managed Cisco Identity Services Engine (ISE) to secure network access.
• Supported various clients, including Civil Service College, Singapore Press Holdings, Ministry of Education, and Channel Singapore.

NCS Pte Ltd • Operation Specialist/Desktop Engineer

October 2011 –October 2014

• Assisted school users with various applications provided by the Ministry of Education, ensuring that Service Level Agreements (SLAs) were consistently met.
• Managed and responded to service requests and incident management processes, maintaining high standards of customer service.
• Supported and managed end-user devices, including desktops, laptops, mobile devices, and printers, ensuring operational efficiency.
• Delivered both remote and face-to-face support, addressing user needs quickly and effectively.
• Provided support for Microsoft Office applications, Windows 10 migration, and other technologies such as video conferencing tools.

JP Morgan Chase Bank • IT Support

October 2008 –September 2009

• Provided comprehensive support for mortgage branch and site users, addressing their technical needs efficiently.
• Responded to user inquiries regarding applications and hardware, ensuring prompt resolutions.
• Played a critical role in enhancing the user's experience by escalating unresolved issues to the appropriate channels.

Advance Contact Solution Inc. -Level 3 Technical Support Representative/Network Specialist

February 2006 –October 2008

Escalate order status and investigate reasons for DSL order delays.

Provide coaching to agents and approve escalated calls, especially for on-site tech dispatch

Advance Contact Solution Inc • Level 3 Technical Support Representative/Network Specialists 

February 2006 – October 2008              

• Escalated order status and investigated reasons for DSL order delays, facilitating timely resolutions.
• Provided coaching to team members and approved escalated calls, particularly for on-site technical dispatch, enhancing overall team performance.
• Served as a Level 3 Technical Support Representative/Network Specialist, tackling complex technical issues.
• Escalated order statuses and investigated reasons for delays in DSL service activation.
• Coordinated with the Provisioning Department to deliver solutions for activating DSL services (VERIZON DSL).

Bachelors in Computer Science

University of the Cordilleras

Graduated: 2005           

Post Certificate in Information Security Management

Fanshawe College

Graduate: 2023