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- Providing customer service for Nordea's Factoring corporate customers
- Be responsible for a customer portfolio together with your customer care team
- Be the contact person and counterparty towards the value chain and Nordea customers' representatives
- Contributing into initiatives within areas like customer satisfaction, continuous improvement, risk management and growth
- Are result-oriented, proactive and want to create value for our customers
- Have ability and willingness to learn and develop professionally in customer service
- Are willing to contribute in improvement initiatives and process changes
- Enjoy working in a changing environment
- Proven track-record in customer service
- History of being a "top player" in previous teams and roles
- Coming up with new ideas and improving processes is part of you
- Relevant education, for example a Bachelor's in business and administration
- You are fluent in Finnish and English (professional level)
Customer Advisor, Nordea Finance - Helsinki, Suomi - Nordea Bank
Kuvaus
Job ID: 24516
Would you like to become a professional in Receivables Finance business and work with corporate customers? We are now looking for a Customer Advisor ready for motivating and challenging tasks to join our Receivables Finance Customer Service team.
At Nordea, you'll take part in supporting individuals, families, small start-ups, big companies and institutions. You'll find that our choices – big or small – really matter. And your skills, passion for customers and unique background are what we need to provide the financial solutions of tomorrow. With us, you'll be in good company with plenty of opportunities to grow and make your mark on
something bigger.
About this opportunity
Welcome to the Partner and Customer Services unit in Nordea Finance. We add value by maintaining our clients factoring agreements and creating great customer experiences every day. As the Customer Advisor, you'll play a valuable role in acting as a trusted partner for our customers and our value chain, providing customer support and service in daily operations within your own portfolio of customers. You will be serving our customers by email and phone.
What you'll be doing:
You'll join a team known for its great atmosphere and high standards on work ethic and quality of services. We operate in an interesting and growing business area which makes the job challenging and fun. Mastering the receivables finance services makes you really stand out in the crowd. The role is based in Nordea Vallila Campus in Helsinki.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
Your experience and background:
If this sounds like you, get in touch
Next steps
Submit your application no later than 10/06/2024. You can send your application and CV in Finnish also. For more information, you're welcome to contact Suvi Hallama, e-mail Please note that we will start interviewing already during the application period.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.