Agent-In Cust Svc 2 in Augment - Teuva - ibex

Kuvaus

Overview

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing

Responsibilities

Roles and Responsibilities include, but is not limited to:

·       Respond to email inquiries and requests through Customer Success Team Mailbox

·       Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC

Qualifications

·       Accomplish Special Projects from Customer Success Managers

·       Assign Qualtrics(detractor) cases to CSMs

·       Draft Recognition emails and Thank you emails