Sameer Naimpalli

Customers & Client SME, Trainer Ground Operations

Asiakaspalvelu / tuki

Vantaa, Helsinki

Tietoja Sameer Naimpalli:

Dynamic and results-driven Customer Service Executive with @over 15 years of proven Excellence in the Aviation Industry, @specializing in Passenger & Client Handling and Training for @Ground Operations & Safety modules. Recognized for @delivering high-impact outcomes by leading cross-functional @teams, and exceeding business objectives. Builds strong @stakeholder relationships and adapts swiftly in a fast-paced environment.

Kokemus

Clients - Bombay Flying Club, Ruia College & IITC
Jet Airways — Trainer & Facilitator
• Conducted interactive sessions on English and email communication, airport procedures (check-in, boarding, arrival & baggage procedures)
• Instructed on interview processes, skills & personal grooming
• Developed model role plays on professional communication skills and interaction v/s transaction

Delivered Induction, Refresher & Safety Training across India & International locations
Led a team of 10 professionals, fostering an agile and high-performance culture
Collaborated with leadership to align training initiatives with corporate strategy

Managed grievance resolutions achieving 75% positive customer comeback
Reduced turnaround response time by 40% through process optimization
Built strategic partnerships to strengthen brand Jet Airways Customer Service Executive (Jun1997-Sep2008)
Mumbai International Airport - Handled boarding & Baggage operations
Coordinated turnaround schedules